Nearly three weeks prior to my initial date of transferring my cable from one location to the next I called and spent a good half hour talking the Comcast person through my relocation. Things I stressed a) this new location has NEVER had cable before b) the date I would like this done c) what I will need in the transfer d) how much it will cost.
After that call I did not get the initial date I wanted - rather it was a full week later. Aside from that, it would be free, I could use my current box, and that the correct installation person for a new install would be sent. So I stayed with Comcast, not a dish or other provider.
Fast-forward several weeks. I get a confirmation call that Comcast will be there. It is automated - so I call back to get a live person. She tells me it will not be free. There is a $20 fee. But the correct person for a new installation (I did stress this) would be there.
Next day I get a text from roommate. I call him. The person they sent was not ready. He didn’t know it was a new installation. He was not ready. But next week, he could be back with the correct stuff. Oh yeah, by the way, the installation fee is more like $80 and my current box would need to be returned.
Rather than consider this a miscommunication, because the chances of one of these points be incorrectly exchanged would be that, I say that Comcast lies. After paying nearly $200 a month for several years, you should treat me better. Much, much better.
I will give them this… they did disconnect my current apartment on time. They sure got that right.
So as the new cable company I have decided to switch to will be at the new house next week, and the old cable company who are a pack of liars has disconnected my apartment I am leaving, I may not be able to post much here for a while.
Why would a company treat customers badly?